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Service Information

TCL lighting was founded in 2000, after fifteen years of rapid development, has become China's lighting industry leading enterprises in the field of LED lighting. At present, TCL lighting has a sound marketing service system and after-sales service network throughout the country, the headquarters is located in Guangdong Huizhou, established nearly 30 offices in the country, large and medium cities nationwide service network coverage rate of 100%, marketing services network of up to more than 4000, expected to increase to 6000 in next two years, which can provide products and the best quality service integration solution for the ultimate experience for municipal, transportation, office, hotel, real estate, business, industry, finance, education, health care, home and other areas of our customers.

Service tenet:

Customer needs first, provide the best service, create the best service.

Service ability:

The rapid reaction capacity, nationwide service system.

Pre-sales consulting

Customer needs assessment, personalized solutions design, technical advice, product experience, visit the TCL production base.

Free training how to use and maintenance the product.

Consulting service hotline: 0752-2612177

After-sale service

Hotline: 0752-2609315, 2610996, 2771211

Service time: Monday to Friday (excluding national holidays)

8:30-12:40am;  14:00-17:50pm

Customer service hotline:

24 hours hotline: 4008-123456

Reply within 24 hours by email / telephone / fax after receiving the service request.

The national service network:

Huizhou headquarters after sale service class and TCL lighting throughout the country offices, contracted dealers (including operators, network vendors, distributors)

TCL lighting after-sales service centre function:

Within the warranty period, if TCL lighting products product has any quality problem, TCL lighting will provide good customer service for contracted distributors.

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