User agreement and privacy statement of TCL Very Lighting Technology (Huizhou) Co., Ltd

 

TCL Very Lighting Technology (Huizhou) Co., LTD and its affiliates (hereinafter referred to as "TCL Very Lighting", "we" and "our") understand the importance of your private information and respect your privacy. Please read this Privacy Policy (the "Policy") carefully before submitting your personal data to TCL Very Lighting. This Policy applies to TCL Very Lighting websites and products, devices or applications (collectively referred to as our "Services") that display or link to this Privacy Policy. Including but not limited to TCL Very Lighting official website (http://www.tcl-lighting.com), TCL Very Lighting official account, TCL Smart home App, TCL Very Lighting Iot equipment and other services.
TCL Very lighting service contains all text, images, the user interface, visual interface, pictures, trademarks, logos, sound, music, art and computer code (generally referred to as the "content"), including but not limited to such contents of design, structure, selection and collocation, expression and arrangement, appearance, style, Are owned, controlled or licensed by or to TCL Very Lighting and are protected by trade appearance, copyright, patent and trademark laws and various other intellectual property rights and anti-unfair competition laws.
This policy describes how TCL Very Lighting will process your data (whether personal data or not), but may not cover all possible data processing scenarios. Information related to the collection of specific data of products or services may be explained to you by TCL Very Lighting in the supplementary policy or in the notice provided by TCL Very Lighting at the time of data collection, including the purpose of collection, scope of collection and use of corresponding information, and you may be provided with a means of voluntary consent, which may be collected and used with your express consent.
TCL Very Lighting reserves the right to change, modify, add or delete parts of this Privacy Policy at any time at its discretion. You can check this Privacy Policy periodically to see if it has changed. If you do not agree with this Policy or any of its contents, TCL Very Lighting may not be able to provide you with relevant services normally or achieve the desired service effect. Therefore, we suggest that you immediately stop using the relevant services provided by TCL Very Lighting. If you continue to use the relevant services provided by TCL Very Lighting, it means that you recognize and agree to this policy.
We have developed this policy to help you understand the following:
Ⅰ.How does TCL Very Lighting collect and use your personal data
Ⅱ. How does TCL Very Lighting use cookies and similar technologies
Ⅲ. How does TCL Very Lighting disclose your personal data
Ⅳ.How to access or modify your personal data
Ⅴ. Protection of minors' personal information
Ⅵ. How does TCL Very Lighting retain and protect your personal data
Ⅶ. Third-party Providers and their services
Ⅷ, how to contact us
Ⅸ. How to update this policy
Ⅰ.How does TCL Very Lighting collect and use your personal data
Personal data refers to information that can identify an individual when used alone or in combination with other information. Such data will be submitted directly to us by you when you use our Websites, products or services and interact with us, such as:
1. Information you fill in and submit when registering as a member or using the relevant services provided by TCL Very Lighting or other platforms, such as your name, gender, date of birth, ID number, telephone number, email, address, profile picture, nickname, location and other relevant information.
2. When you choose services such as purchase, delivery and installation, we may ask for your name, contact information, shipping and billing address and bank card information to process your order.
3. When you download or use the client software, TCL Very Lighting may read the information related to your device, including but not limited to hardware model, IMEI number and other unique device identifiers, MAC address, IP address, operating system version and Settings of the device used to access the Service.
4. When you use TCL Very Lighting iot device, TCL Very Lighting may read your usage information without prior notice, including but not limited to device model, operating status, frequency of device function use, log information of iot device, measurement data uploaded by device or other usage information. Some devices may have built-in cameras that record, for example, how the device is being used.
5. In your use of TCL Very lighting services or visit TCL Very lighting site, TCL Very lighting automatically receive and record on your browser and computer information, including but not limited to your IP address, browser type, the use of language, visit date and time, software and hardware feature information and data such as your requirements page.
6. Location information (for specific services/features only): When you download or use client software or visit web pages, or use some TCL Very Lighting services or Internet of Things devices, TCL Very Lighting may read all kinds of information related to your location. For example, information about GPS signals of devices or nearby WiFi access points and cell phone towers, country codes, city codes, mobile network codes, neighborhood identifiers, latitude and longitude information and language Settings may be transmitted to us when you use certain services.
7. Device permission Invocation description
The following device permissions may be triggered when you use the services provided by TCL Very Lighting. To enable you to better manage your information, we will inform you of the purpose of using this permission when applying for permission in the process of product use, and the possible impact on your use of the service if you do not enable this permission. Please check it carefully. Before using a specific function, you can choose whether to grant the following rights. Also, you can change the authorization status yourself at any time on the device Permission Settings page.
The details of related functions and call permissions are listed below for your reference:
(1) Read and write external storage space (Android version, iOS version): Used to read and write photos and files on the device in functions such as scan and user feedback.
(2) Location permission (Android and iOS version): used to scan the nearby WLAN list and search for nearby Bluetooth devices.
(3) Camera permission (Android and iOS version): Used to scan TWO-DIMENSIONAL code for device installation and account login.
(4) Microphone permission (Android and iOS version): When users use voice search in Love Kitchen.
(5) Read phone rights (Android and iOS versions): used to generate device IDS locally on the client and quickly contact after-sales phone numbers.
(6) Enable WLAN permission (Android and iOS): Used to connect to the WIFI provided by the device for device communication.
(7) Enable Bluetooth permission (Android and iOS version): Used to connect the Bluetooth signal sent by the device to communicate with the device during fast connection; for smart devices connected via Bluetooth, Bluetooth permission is also required for communication.
(8) NFC permission (Android and iOS versions): Used for fast connection to the NFC of the device for communication.
Where permitted by law, we also obtain relevant data from public and commercial third party sources, such as purchasing statistics from other companies and obtaining order data from third party e-commerce platforms to support our services. The information you send us when you participate in the questionnaire, the user experience program and the information we collect when you interact with us and with TCL Very Lighting partners. The data we collect depends on the way you interact with TCL Very Lighting, including the websites you visit or the products and services you use, such as name, gender, company name, position, address, email, phone number, login information (account and password), photo, id information, etc. Under certain circumstances, you may choose not to provide TCL Very Lighting with your personal data, but if you choose not to do so, TCL Very Lighting may not be able to provide you with the relevant products or services, or respond to or solve the problems you encounter.
We may use your personal data for the following purposes:
1. Create an account. Use the personal information collected when creating an account on a website or mobile device to create a user's personal account and profile page.
2. Fulfill your transaction or service request, such as: Fulfill an order, information related to e-commerce orders can be used to process purchase orders and related after-sales services, including customer support and reshipment. Recipient information including name, address, phone number and zip code will be used for delivery. Email addresses are used to send package tracking information to users. A list of purchased items is used to print invoices and allow the customer to identify the items in the package. When you use TCL Very Lighting customer service telephone, we chat official account or other self-service platforms to request TCL Very Lighting to provide you with product installation, maintenance or consulting services, you are required to provide us with your name, address, contact information, product to be installed or repaired and other information according to your different demands. So that TCL Very Lighting can provide you with the required services in time.
3. Activate or verify products or services, control and use equipment. You need to use APP to log in to some devices and complete the network configuration and binding process. After completing these procedures, you can control the device remotely or within the LAN through APP. Some devices need to be activated before being used. The activation process requires device information, including the MAC address, machine code, and WIFI password. If the activation fails, we may read related device information and log information to evaluate the cause of the activation failure. At the same time, you may need to use information such as username/password to control your connected devices.
4. Provide location-based services. When using certain services, we or a third party service provider may use location information to provide you with the correct version of the service and provide you with the exact location to give you the best possible user experience, such as reading your location to learn about the nearest warehouse and estimate the delivery time. Or in different altitude, the use of different procedures to ensure the normal implementation of equipment functions.
5. Send you important notifications, such as notifications of operating system or application updates and installations.
6. Allow you to use third-party features. Some of the features we offer are operated by third party service providers. Therefore, we need to share your information with third parties so that you can experience the full functionality.

7.Collect user feedback. The usage feedback you provide can help improve our services, equipment functions, etc. In order to track the feedback you choose to provide, you may be contacted using the personal information you provide and records are kept.
8. Conduct internal audit, data analysis and research to improve our products and services.
9. Analyze business operation efficiency and measure market share.
10. Synchronize, share and store the data you upload or download and the data required to perform the upload and download.
11. Comply with and implement applicable legal requirements, relevant industry standards or our policies.
TCL Very Lighting may also collect and use non-identifying data. Non-identifiable data is data that cannot be used to identify individuals. For example, TCL Very Lighting collects aggregated statistics, such as website visits and the frequency of functions used by iot devices. TCL Very Lighting collects this data to understand how users use their own websites, products and services. By doing so, TCL Very Lighting can improve its services and better meet customer needs. TCL Very Lighting may, in its sole discretion, collect, use, process, transfer or disclose non-identifying data for other purposes. We will do our best to separate your personal data from non-identifying data and use both separately. If personal data is mixed with non-identifying data, it will still be treated as personal data processing.
When TCL Very Lighting processes your personal data, we will comply with the requirements of applicable laws and process it on an appropriate basis of legality, including:
1. Process your personal data for the performance of contracts when responding to your transactions or service requests;
2. Processing your personal data based on your consent;
3. When we process your personal data for the purpose of contacting you, conducting marketing or market research, improving our products and services, implementing and improving our anti-loss and anti-fraud programs, etc., we will do so in our lawful interests or those of third parties.
4. We may also process your personal data based on compliance and enforcement of legal obligations.
II. How does TCL Very Lighting use cookies and similar technologies
Cookie
We sometimes store small data files called cookies on our computers or mobile devices to make sure our websites work properly. A Cookie is a plain text file that a web server stores on a computer or mobile device. The contents of a Cookie can only be retrieved or read by the server that created it. Each Cookie is unique to your Web browser or mobile application. Cookies typically contain identifiers, site names, and some numbers and characters. With cookies, websites can store data such as a user's preferences or items in a shopping basket.
TCL Very Lighting enables cookies for the same purpose as most websites or Internet service providers, namely to improve user experience. With cookies, web sites can remember a user's single visit (using session cookies) or multiple visits (using permanent cookies). With cookies, web sites can save Settings such as computer or mobile device language, font size, and other browsing preferences. This means that users do not need to reconfigure user preferences on each visit.
2. Site beacons and pixel labels
We use web beacons and pixel tags and other similar technologies on the site. For example, TCL Very Lighting may send you an email containing a click URL that links to the content of TCL Very Lighting's website. If you click this link, TCL Very Lighting will track this click to help us understand your product and service preferences and improve customer service. If you do not want your activities to be tracked in this way, you can unsubscribe from TCL Very Lighting's mailing list at any time.
3. Mobile analytics software
In APP, we use mobile analytics software to better understand the functionality of our APP in your phone. The software may record information such as how often you use the application, events that occur within the application, cumulative usage, performance data, and where the application crashes occurred.
4. Huawei Device Management Service SDK
The Purpose to Collect Personal Information: To complete terminal cloud authorization checks with Huawei cloud for ensuring your products consistently meet HarmonyOS Connect certification requirements.
Types of Collected Personal Data: The related device hardware identifier, Device hardware parameters, the information of system version.
Third party SDK privacy statement: statement on Huawei equipment management service and privacy
Your use of our site means that you agree to use cookies, site beacons, pixel tags, SDK and mobile analytics software as described above.
III. How does TCL Very Lighting disclose and share your personal data
Your personal information will be kept strictly confidential and will only be shared with data recipients in the categories listed below. In addition, we will only share your information with third parties without your consent, and you will have the option of allowing us to share your information.
1. TCL Very Lighting Affiliate Company. In order to facilitate us to provide services to you, protect the personal and property safety of TCL Very Lighting or other users or the public from infringement, your personal information may be shared between TCL Very Lighting affiliates. We will only share necessary personal information. If we share your sensitive personal information or our affiliates change the purpose of using and processing personal information, we will seek your authorization again.
2. Authorize partners. We may share your information with trusted authorized partners. We may share your account information, device information and location information with authorized partners to ensure the smooth completion of the services provided to you. However, we will only share your personal information for lawful, legitimate, necessary, specific and explicit purposes and will only share such personal information as is necessary to provide the services. Our partners do not have the right to use the shared personal information for any other purpose. Currently, our licensing partners include the following types:
Authorized partners of advertising and analysis services.
Dealers, suppliers, service providers and other partners. Our distributors, suppliers and service providers include institutions providing technical services, telecommunications services, customer services, risk control services, audit services, legal services, financial institutions, e-commerce companies and platforms, offline stores, etc.
We will sign confidentiality agreements with companies, organizations and individuals with whom we share personal Information and will, in an appropriate manner, require them to handle personal information in accordance with our instructions, this Privacy Policy and any other relevant confidentiality and security measures. On the use of sensitive personal data, we require third parties to adopt encryption technology to better protect user data. If found to be in violation of the agreement, effective measures will be taken or even the cooperation will be terminated.
To comply with mandatory requirements of laws and regulations, court orders or requirements of competent government departments, to safeguard public interests, or to protect the personal and property safety or legitimate rights and interests of our customers, TCL Very Lighting or TCL Very Lighting employees.
Other parties to which your consent is obtained separately. In addition to the sharing described in this Privacy Policy, we may also share your information with third parties when you agree to sharing or request sharing. 3. Information that does not require consent
We may share anonymous information with third parties in the form of summaries for commercial purposes; we may share with it general usage trends for our services, such as the number of customers among certain groups of people who buy certain products or engage in certain transactions.
In accordance with relevant laws and regulations, we may share, transfer and publicly disclose your personal information without your authorization and consent under the following circumstances:
Those related to state security or national defense security;
Those related to public security, public health or major public interests;
Those relating to criminal investigation, prosecution, trial and execution of judgments;
For the protection of your or other personal life, property and other important legal rights and interests, but it is difficult to obtain the consent of the oneself;
Personal information that you disclose to the public;
Personal information collected from legally publicly disclosed information, such as legal news reports, government information disclosure, etc.
Necessary to maintain the safe and stable operation of the product or service provided, such as finding and disposing of faults of the product or service.
Other circumstances stipulated by laws and regulations.
By law, by sharing and transfer of the processing of personal information, and ensure the data receiver cannot recover and identify personal information main body, does not belong to the foreign share, transfer and disclosure of personal information, the preservation and processing of such data will be without prior notice to you and ask for your consent.
If you do not agree that we provide your personal information to third parties in accordance with the above terms, please immediately stop using our services.
IV．How to access or modify your personal data
You should ensure that all personal data submitted is accurate. TCL Very Lighting will do its best to maintain the accuracy and completeness of personal data and update such data in a timely manner. Where required by applicable law, you may: 1. Have access to specific personal data we hold about you;
2. Request us to update or correct your inaccurate personal data;
3. Refuse or limit our use of your personal data;
4. Ask us to delete your personal data or cancel your account.
If you want to exercise your rights, please contact us online at liuby@tcl.com. For security purposes, we may ask you to verify your identity (for example, by asking you to provide a written request or otherwise) before processing your request. We refuse to process requests if we have reasonable grounds to believe they are deceptive, unenforceable, or violate the privacy of others.
When you or we assist you in deleting relevant information, due to applicable legal and security technology limitations, we may not be able to immediately remove the corresponding information from the backup system. We will securely store your personal information and limit any further processing of it until the backup can be erased or anonymized.
Before deleting your personal data or canceling your account, please back up and properly keep your account information and other relevant data, as well as the transaction vouchers and bills of your products and services, so as to avoid being unable to enjoy relevant after-sales services or having to pay extra fees. After your personal data is deleted or your account is cancelled, you may no longer be able to use our services, and you may not be able to retrieve any content or information in or related to your account.
After you cancel your account, we will stop providing products or services to you and, upon your request, we will delete your personal information within 15 business days unless otherwise provided by law.
When TCL Very Lighting processes your personal data based on your consent, you also have the right to revoke your consent at any time, as required by applicable law. However, the revocation of consent will not affect the legality and validity of our processing of your personal data based on your consent prior to the revocation, nor will it affect our processing of your personal data based on other appropriate justifications.
V. Protection of minors' personal information
TCL Very lighting provides products and services mainly for adults. If you are under the age of 14, you should read these Guidelines with your guardian before using our products and/or services, and ensure that you have obtained the consent of your guardian before using our services and providing us with your information. We will protect minors' personal information in accordance with relevant national laws and regulations.
If your guardian does not consent to your use of our services or provision of information to us in accordance with these Guidelines, please terminate your use of our services immediately and notify us promptly.
We will only use or publicly disclose personal information collected by minors with the consent of their parents or legal guardians if it is permitted by law, expressly agreed by the parents or guardians, or necessary for the protection of minors.
If you are the guardian of a minor, please contact us in time when you have any questions about the use of our services or the user information provided to us by the minor under your custody. We will protect the confidentiality and security of juvenile users' information in accordance with relevant national laws and regulations and the provisions of this Guideline. If we find that we have collected personal information of a minor without the prior verifiable consent of a parent or legal guardian, we will try to delete the data as soon as possible.
VI. How does TCL Very Lighting retain and protect your personal data
In principle, personal information collected and generated by us in the People's Republic of China will be stored in the People's Republic of China.
TCL Very Lighting values the security of personal data. We will retain your personal data for as long as necessary for the purposes described in this Policy, unless the retention period is extended or permitted by law. The storage life of data may vary according to different scenarios and products and services.
TCL Very Lighting shall not be liable for security breaches caused by third parties' access to your personal information due to your failure to maintain the confidentiality of your personal information. Notwithstanding the above, you should notify us immediately of any unauthorized use of your account by any other Internet user or any other security breach. Your assistance will help us protect the privacy of your personal information.
VII. Third-party Providers and their services
To ensure a smooth browsing experience, you may receive content or web links provided by third parties outside TCL Very Lighting and its partners (the "third Parties"). TCL Very Lighting has no control over such third parties. You can choose whether to access links, content, products and services provided by third parties.
TCL Very Lighting has no control over the privacy and data protection policies of third parties and such third parties are not bound by this Policy. Please refer to the privacy policies of these third parties before submitting personal information to them.
VIII. How to contact us
Address: No.72 huifeng 4th Road, Zhongkai High-tech Zone, Huizhou city, Guangdong Province
Email: liuby@tcl.com
Telephone: 0752-5975017
For security purposes, you may need to provide a written request or otherwise prove your identity. Normally, we will reply within 15 days. If you are not satisfied with our response, especially if our personal information processing behavior damages your legitimate rights and interests, you can also complain or report to the network information, telecommunications, public security and municipal regulatory authorities.
If you consult us, we will provide you with information on relevant avenues of complaint that may be applicable, depending on your situation.
IX. How to update this policy
In order to provide you with better services and better user experience, this Agreement may be changed according to business adjustment, laws and regulations or policy changes. If you continue to use any of our services or visit our relevant websites after the privacy Policy is adjusted or changed, we believe that you have fully read, understood and accepted the revised Privacy Agreement and are bound by it.
When we want to use the information for other purposes not specified in this Agreement, we will ask for your consent again in the form of signing the agreement, pop-up prompt, announcement on the site, updating this Agreement, etc.
Update effective date: April 10, 2023